This policy explains what information Westfield 24/7 Plumbing receives, how it is used, and the choices you have. We are a call-only plumbing dispatch line for Westfield, NJ and nearby towns.
Information we receive
We receive what you tell us when you call (908) 357-1542, such as your name, address, phone number, and a description of the plumbing problem. If you email contact@247plumberwestfieldnj.com, we receive your email address and whatever you write.
Our website has no forms and does not ask you to submit information through the page. You give us information by phone or email.
Call recording
Calls to our line may be recorded for quality and training purposes. If you do not want a call recorded, tell the dispatcher at the start, or send an email instead for non-urgent questions.
How we use information
We use call details to understand the problem, arrange a visit, give you a price, and follow up on the work. We use recordings to review how calls were handled and to train staff. We may keep records of past service so that we can help you if you call again.
We use your contact details only to reach you about your service request. We do not use them for unrelated purposes.
Who sees it
Information is shared with the licensed professionals who perform your service so they can reach your home and do the work. We may also share information when the law requires it, such as in response to a valid legal request.
Keeping information
We keep records as long as needed to provide service, handle questions about a job, and meet legal and accounting needs. Then they are deleted or made unreadable. No method of storing or sending information is perfectly secure, so please do not email sensitive details such as payment numbers.
Your choices
You can ask what we have on file for you, ask us to correct it, or ask us to delete it where the law allows. Call or email the contact details above. For urgent plumbing problems, always call.
Changes and contact
We may update this policy and will post the new version here. Questions can go to contact@247plumberwestfieldnj.com or to our office at 226 North Avenue, Westfield, NJ 07090. For service details, see the about page or the contact page.